Havana Cabana Resort (ex-The Inn at Key West)

I intended on writing a 5 star review of Havana Cabana after the first two nights of our three night stay. We were even already looking online to book a return trip as well as suggesting it to friends. Today however things have gone down hill. The hotel looks nice; room is spacious and clean. The toilet needs to be replaced- seat is worn and it does not flush well. Not a big deal and wouldn’t have lowered my review. We enjoyed the pool on Thursday and Friday. There were a few other people each time we came. Today is Saturday and the pool is crazy. But apparently not with many people that are actually staying at the hotel??? We’ve overheard people talking about being from here/not staying here/etc and “visiting” was mentioned. At check in the food truck was mentioned but was fenced off. We looked at the menu for the food at the bar the first day and there is nothing we would eat- seems limited- and it’s the only food option on property. Today on our way back from the beach we picked up some food and came to the pool. We were nearly done when we were informed that “he didn’t know if we were staying here or just visiting” but outside food and drinks are not allowed at the pool- we could eat it in our room?? He said it was fine for this time but for future reference. It was not said rudely but I’ve never heard of such at a hotel in my life. I paid $250+ per night to be here I think I should be able to eat what I please where I please. I’m not walking in a restaurant with food... There are no posted signs with this “rule” and it was not mentioned at check in. It was somewhat embarrassing. I feel that they’re catering to locals, allowing people to “visit” the pool and purchase food and drinks from their bar. As someone who is paying to stay here I think this is a bad policy especially for the amount they’re wanting to charge for rooms. You can’t run a nice hotel and be the community pool. And if you’re going to allow for “day passes” then I think the outside food and drink should apply to those people and not those paying to be overnight guests. As for now I wouldn’t suggest the hotel to anyone for a weekend stay because there won’t be any peaceful time at the pool and you better only like one of the limited menu items if you’re hungry and don’t want to sit in your room, where there is no table to eat at.

I arrived on a Monday and I wasn't happy with the room that was chosen for me. Annette at the desk was extremely nice and offered a couple of choices for me. I picked the room that was an upgrade and I was not charged extra for it. The room was quite spacious and modern and very clean. No faults here. The pool was fantastic, and everyone greeted you with a hello as you walked past them. I had stayed here previously when it was the Inn at Key West and the service has not changed. I would definitely recommend.

My fiancé and I stayed, and it was nothing short of great! They just opened back up a week ago and have everything going for them! It is run professionally, and they are extremely accommodating. Although a little far from town they make up for in hospitality! Scooters are great too, cheap and you get them for 24 hrs!

First day open after a six month remodel. Beautiful rooms and pool is outstanding. The staff had some opening day problems with reservation systems and shuttle bus was not working properly. Once these are fixed, it will rate a 5.

I booked a vacation trip at Havana Cabana and confirmed the reservation TWICE before the long drive to Key West. My last call to them was 4 days before our arrival and I was told all was confirmed and they were expecting us. Arrived to check in and found the hotel still under construction from hurricane, landscaping being done and clearly CLOSED to the public. Didn't appreciate the false info and having to scramble for an alternate hotel last minute during Spring Break. Another lady arrived just after we did, in the same situation. I'll never forget this property, and not in a good way.