Hawks Cay Resort & Marina

We stayed with our two children at Hawks Cay for 4 nights as part of a holiday booked for us by a travel agent. We have never done this before (always booked our own stuff) and probably won’t do it again. We arrived quite late but checked in no worries and were given the keys to our villa. I couldn’t quite beleive what we had walked into! The villa smelt bad, like old smoke and mould, the ceiling of the bedrooms covered in mildew with peeling paint and broken veneer kitchen. The sofa felt damp to touch and when we got into bed it had no middle support! We literally slept in the shape of bananas! Having said that, first thing next morning my husband complained and they moved us straight away to a really lovely villa a few doors down. I don’t really understand why we put in such a shoddy villa when the resort was clearly not at capacity?! Anyway, we had breakfast, nice but seriously overpriced! It cost us almost $100 for 4 (2 of which were children!). The facilities were very nice, great pool which was lovely and warm with lots of seating around- the kids had a blast. There was a lovely lagoon again the kids loved it. We didn’t do any of the activities at the hotel as they were expensive and you could source considerably cheaper activities if you drove 10 mins out of the resort. We also didn’t look to much (as I really dislike it) but there was a dolphin experience available. The pool we saw the dolphins in was tiny, I m really hoping this isn’t the pool they spend most of their time in. That sort of thing just isn’t for us, we saw dolphins in the wild multiple times during our trip so to see them cooped up, performing was a little sad. Anyway, all in all a good stay, a little overpriced (especially when u get the envelope of additional charges at the end- tax and housekeeping I beleive?). Really pleasant polite staff who were very happy to help.

We just spent a week at Hawkes Cay, the resort is beautiful, the rooms are very nice and clean, beds are comfortable and the food was very good. We had a wonderful trip but what really made it special was the staff! Everyone you see is smiling and welcoming especially the most perfect wait staff at the pool and tiki bar. Abdullah from Turkey made our week so much fun and Joseph from Tennessee is awesome, both rock stars in my book!

Just checked into Hawk’s Cay today. I will say the area around the resort rooms, main pool, lagoon and most restaurants is very nice. However we never got to experience the resort waterview room we booked. About two weeks ago we received a call from the resort saying they were having air conditioning problems and the room we booked was involved but they were going to give us an “upgrade”. Wow! Who doesn’t love an upgrade. Not being familiar with the property since it was our first time staying here we said sounds good after we were told we would now be staying in a two bedroom villa in the sunset village. It would be right on the water(it is) with beautiful views of the water and sunset(not so much).Well the view is of the bridge and an a huge, ugly metal building which is part of the marina. Yes the sun sets in that direction behind the ugly building! The sunset village is on the opposite side of the property so to get to the main pool, etc we had to take a shuttle. Overall not happy with the accommodations. I feel like we were duped. Perhaps the room was needed for someone else. We fell for the upgrade. Shame on us. Won’t happen again. During the busy season how could you have an air conditioning problem that could not be fixed and leave those rooms unoccupied. No money in that! So if you are offered an upgrade beware. Don’t be fooled like we were!

We shared a week with friends who live three states away. 7 days sharing a villa gave us plenty of time to reconnect. The resort has been newly restored after last years hurricane and all the facilities are 5 star!

Excellent server professional yet so fun made the experience wonderful knew the menu inside and out very knowledgeable she made us have a wonderful experience bravo to Andrea best service ever will never forget our experience and will tell everyone I know