The Scott Resort & Spa

We booked here for 2 nights rest and relaxation at the end of our 2500 mile road trip from Chicago, so we were hoping for a little luxury. We were looked after very ably by the reception staff on our arrival, and without asking we were upgraded to a poolside room free of charge. The entrance lobby and bar area (with friendly barman) is quite spectacular and makes a perfect first impression. Walking through to the back of the hotel we were equally impressed by the beautiful pool area and gardens with plenty of sun beds and parasols as well as outdoor sofas and stylish semi shaded patio. There's also a poolside bar and service while you relax. Our room was modern, comfortable and clean with everything we needed for a perfect stay even a little outdoor seating spot to relax in. The beds were large and very very comfortable so a good night's sleep was assured. The large SUV shuttle which will take you anywhere within 3 miles and also pick you up on request was a great bonus too and made everywhere we wanted to go, more accessible. Downtown and the 'old town' are both within range. One thing to note is this is a conference centre hotel as well as a tourist one so, as when we were there, the hotel can be quite full of business people but we didn't find it a problem as they are in the specifically suited rooms for most of the time. The business centre off the lobby was handy too, for airline check-ins and printing off boarding cards without any fuss whatsoever. When we left there was a fairly substantial resort fee to pay, (pool, car parking etc) which we'd half expected and a room tax which we hadn't. But it didn't spoil the overall impression which was of a hotel near the top of the scale - four and a half stars really.

I stayed here during the middle of March and had such an amazing time relaxing and enjoying the pools, workout room, and fire pit. My friend and I cane to celebrate another friend’s birthday and took advantage of the free shuttle. They took us to a bakery where we could find gluten free cupcakes. The fact that we were within distance to the best brunch spots, amazing restaurants and spectacular shopping made this hotel a sweet place to stay. Would love to return!

Big beautiful lobby, pools and grounds. Over-sized King room with nice decor. Only downfall, could not take a shower or bath as the tub was soo slippery. Could even sit on the side to freshen up. The cleaning crew must of used the wrong kind of cleaner. Very disappointing.

A friend of mine came in from out of town so we decided to try a staycation since both of us have hotel backgrounds and this place looked good online. We checked in at 4pm as required, but by that time the pool area was trashed. Not a great first impression. Used towels, cups and plates and garbage everywhere. It looked as though NO ONE ever came out to check the pool area and clean up all day. The next morning we decided to check out the pool area again and fortunately it was cleaned up by then. However, the staff was so cold and unfriendly. I sat in the lobby for over 2 hours with my newspaper and coffee waiting for my friend to get up.I watched the management and staff walk by me multiple times as if I was invisible. Not ONE person made eye contacted or greeted me. For 2 hours!!!! Worst customer service I have seen in years.

We came here last year and we loved it so we came back . Staff are great service is amazing . Only downfall is when there’s no sun beds around the pool it’s because the locals are using the pool as their local ‘country club’ as per a local telling me ! Not impressed as we pay to stay here . If a card on the gate system was in use this wouldn’t happen but today I see groups of people coming through and taking beds and crowding pool with outside alcohol . Very sad as I love this place